At Buxtox, we stand behind our gear and want you to be thrilled with your order. If for any reason you have a change of heart or something isn’t quite right, we’ve designed a return process that is straightforward and fair.
The 30-Day “Change of Heart” Window
We offer a 30-day return window for most items, starting from the day your order is delivered. If 30 days have passed since you received your gear, the window for a return has officially closed.
The Return Playbook: 3 Simple Steps
Give Us a Heads-Up: Before sending anything back, please shoot an email to our support team at contact@buxtox.com. Make sure to include your order number and a brief reason for the return.
Get Your Game Plan: Our team will review your request. You will receive detailed return instructions and our US-based return address via email within 1–2 business days.
Ship It Back: Once you have your instructions, package your item and send it on its way to the US address provided in our email. You cover the cost for this domestic trip, and we highly recommend using a trackable service.
The Ground Rules: Return Eligibility
To be eligible for a return, your item must be in brand-new, original condition: unworn, unwashed, and ready for its next owner.
Please include proof of purchase (your order number is perfect).
Non-Returnable Items: Please note that certain items, such as gift cards or any products marked as “Final Sale,” cannot be returned.
The Bottom Line: Costs & Refunds
Refunds: Once your return is received and inspected at our facility, we’ll send you an email to let you know it’s been approved. Your refund will then be processed to your original payment method within 3-5 business days.
Return Shipping Costs: For “change of heart” returns, you are responsible for the return shipping fee. The original shipping costs are non-refundable.
Restocking Fees?: Nope. We don’t do those. Ever.
Uh Oh! When It’s Our Mistake
Our US print partners are excellent, but nobody’s perfect. If your gear arrives damaged, misprinted, or is just the plain wrong product, please follow these steps:
Contact us within 7 days of receiving your order at contact@buxtox.com.
Include your order number and a few clear photos of the issue.
We’ll coordinate with our production partner to get a free replacement or a full refund heading your way as quickly as possible, with all costs on us.
Need to Hit ‘Undo’? Order Cancellations
Changed your mind right after ordering? Contact us immediately. If your order hasn’t hit the production floor yet, we can cancel it for a full refund.
Contact Us
Website buxtox.com is owned and operated by AcTabcaps Tech LLC
Company Name: ACTABCAPS TECH LLC
Company Number: DL280182
Business Address: 1709 W 41st St, Sioux Falls, SD 57105, United States
Email: contact@buxtox.com
Phone: +1 (605) 231-9153
Contact Form: Click here
Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Central Time, CT), ready to assist you promptly with any inquiries.
Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.